Question 1

What should I know before talking to my insurance company?

Accepted Answer

You should report the accident to your insurance company promptly and provide accurate information.

That said, insurance companies are focused on resolving claims quickly and minimizing costs. It’s okay to be cautious, and you don’t need to accept any settlement or decision right away.

If something doesn’t feel right, or you’re unsure how to respond to an insurance adjuster, it can help to speak with someone who understands the process.

If you’d like, I can help arrange a follow-up to discuss your situation.

Question 2

Does contacting you mean I have to move forward with a case?

Accepted Answer

No. Contacting us does not require you to move forward with a case or make any decisions.

Many people reach out simply to ask questions, understand the process, or get a better sense of their options.

You remain in control of what happens next. Our role is to provide information and guidance so you can decide what’s right for you.

If you’d like to speak with someone from our team, I can help set that up.

Question 3

What happens after I contact your firm?

Accepted Answer

After you contact us, a member of our team will review the information you shared.

If we need more details, we’ll reach out by phone or email to better understand what happened and explain possible next steps. The goal of the conversation is to answer your questions and help you decide what makes sense for you.

Reaching out does not obligate you to take any action. It’s simply a way to get information and understand your options.

If you’d like someone to follow up with you, I can help arrange that now.

Question 4

What should I say — or not say — after a car accident?

Accepted Answer

After an accident, it’s best to stick to the facts.

Try not to apologize or admit fault at the scene, even if you feel shaken or unsure. Fault is something that gets determined later, and statements made in the moment can sometimes be misunderstood.

When speaking with police or insurance representatives, calmly explain what happened without guessing or assigning blame.

If you’re unsure how to handle conversations after an accident, we can help guide you through it.

Question 5

How can I contact your office?

Accepted Answer

You can contact our office in the way that’s most convenient for you.

Phone: +1 413-781-8700 Email: daniel@pavalaw.com

Office Address: Pava Law 1380 Main St #301, Springfield, MA 01103, United States

If you reach out outside of normal business hours, we’ll get back to you as soon as possible on the next business day.

If you’d like help requesting a call or email, I can assist with that here.

Question 6

What if there were no witnesses to the accident?

Accepted Answer

Not all accidents have witnesses, and that’s okay.

While witnesses can be helpful, other information still matters, such as photos, police reports, vehicle damage, medical records, and insurance details.

If there were no witnesses, it’s especially important to document what you can and be careful about how the accident is described.

If you’re concerned about how this affects your situation, we can help explain what typically matters next.

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